IN THE COLLABORATING WORKSHOPS DURING VEHICLE REPAIR:
Our company carries out open and secret inspections in the collaborating repair shops of insurance companies, in order to verify: the quality of the repairs they can offer, to record their technological equipment, the excellent training of their staff, the legality of their operation and the benefits they can offer to the customers of the insurance company.
The aim is for the insurance company to have from an independent provider with extensive experience in evaluating repair shops of DEKRA size, a complete file for each repair shop with which its location (near or far from a commercial street), near or far from another collaborating repair shop, its technical equipment photographed (hoists, paint ovens), the costing programs it uses, its operating license, the required by law recertifications of its hoists and air reservoirs, parking space, reception area for the customers, available replacement cars, etc.
How is this procedure performed?
- 1 open visit, where the DEKRA inspector arranges a visit to the repair shop in order to record its equipment and indicate all the documents they will need during the visit (e.g. operating license, staff training, copies of latest equipment inspection, copies of staff diplomas, etc.),
- 1 secret visit, where the DEKRA employee (other than the one conducting the open visit) pretends to be the customer and brings over his crashed vehicle in order to have it repaired. During this visit, the DEKRA employee fills in a special DEKRA questionnaire, which can be agreed with the insurance company, where it is recorded how quickly he was served by the cooperating repair shop, what was the behavior of the employees of the repair shop towards him, what did they answer when he tried to ask the repair shop to include in the same damage another one he had in his car, what they told him from the repair shop when he asked them if the insurance company is a good company, etc.
In addition, DEKRA undertakes to inspect candidate repair shops to be included in its network and draws up reports on whether they meet certain specifications agreed with the insurance company.
In this way, the insurance company has early information on the infrastructure of the repair shop and, in addition, can justify to third parties (e.g. partner agents) why a repair shop can or cannot be included in its network on the basis of DEKRA’s findings.
